If you are a business in Plano, Texas with more than ten employees, there’s a good chance you have an IT support provider or an in-house IT person managing the silent running of your technology. At Tekcom Computer, we leverage advanced tools to ensure your systems operate smoothly.
Almost all providers use a toolset commonly known as RMM (remote management and monitoring).
Up until recently, it’s been a hidden tool that sits in the background and helps maintain your business’s IT infrastructure, alerting your IT providers to systems that need patching, servers running low on space, and other technical logs that help with the smooth running of your systems.
However, recently you may have heard about two critical attacks that have left many small businesses questioning the need for RMM tools.
Two prominent vendors, N-Able and Kaseya, had their toolsets breached by cybercriminals.
This left the IT industry reeling and helped coin the term “supply chain attacks.”
These types of attacks can come in many different forms, but what you have to be aware of is that the vendors you use in your business may increase the risk of a data breach or ransomware attack.
Luckily, the attacks mentioned above are few and far between. They served as a wake-up call to all RMM vendors and IT providers that use such tools.
So, the question remains: should you still be using RMM tools?
The simple answer is yes.
Without RMM tools in place, most IT providers would be lost. They are crucial to the management of IT infrastructure on many levels.
Two Key Scenarios Illustrating the Importance of RMM Tools
Scenario 1: Immediate IT Support
You call your IT support helpdesk with an urgent IT issue that you need fixing immediately. You expect a response from the technician who can remote onto your computer to diagnose and fix the problem.
Guess what? The tool they use to remote onto your machine is part of the RMM suite. Without the ability to take control of your device remotely, fixing the problem becomes far more complex and may even require a chargeable onsite visit to resolve the issue.
That’s the last thing you need—waiting around for an IT technician to come and fix your problem, costing you time and money.
The solution? Stick with the RMM tool.
Scenario 2: Disruptive Updates
“Please wait while we update your computer.”
I’m sure you’ve experienced this before—you have a critical deadline to meet or are attempting to join an online meeting, only to be told by your computer that it needs to be updated and restarted. You’ve got no choice but to hit the restart button and wait.
RMM tools can fix this issue—if your IT provider knows their stuff, they’ll already be implementing updates at a scheduled time that fits with your business. Tuesday mornings at 10 am? Probably the worst time for most—Friday at 3 pm? Acceptable.
RMM tools have you covered.
If you want to find out more about implementing a secure RMM tool in your business, then get in touch with Tekcom Computer today. We’re dedicated to ensuring your business in Plano, Texas remains productive and secure.