If you’re paying for a managed IT service in Plano, Texas, you might be unaware of some key features and benefits that come with it. Let’s dive into the essentials that every business owner in Garland should know.
As part of any managed IT service, your systems will typically be covered with a piece of software referred to as RMM—this stands for remote monitoring and management. It’s crucial for the success of managed IT service companies to have RMM running on all PCs, laptops, and servers.
What Does RMM Do? The name gives a good hint—it monitors the health of the technology in your business. If there’s an issue, the IT company is alerted before you even notice there’s a problem.
A prime example of this is disk space monitoring. If a server or desktop is running low on storage, the IT company will automatically be alerted. This proactive approach to IT support minimizes downtime for you, ensuring your business operations in Garland run smoothly.
Key Features of RMM Software
- Patch Management: This is essentially automatic Windows updates. We’ve all experienced the frustration of needing to do something crucial only to be delayed by Windows updates. RMM software allows the service provider to schedule these updates during off-hours, reducing your downtime.
- Automation of Specific Tasks: One handy feature is the ability to automate tasks like scheduled reboots. Technology can slow down over time, and sometimes a simple reboot is all that’s needed. RMM software can schedule these reboots during off-hours, such as 3 am on a Sunday, to ensure they don’t disrupt your business operations.
Rebooting the server during business hours can be disruptive, especially if the server is acting as a file or print share. Automating this process ensures minimal impact on your workday.
Of course, there are many other features of RMM software, and we’ve only given you a glimpse behind the technology curtain.
The Main Benefit: Proactive IT Support
The primary advantage of this proactive approach to IT support is increased productivity for your business. Less downtime means your business in Garland is more productive—a benefit you can’t get from a traditional “break-fix” IT support agreement that charges by the hour.
If you’d like to learn more about how a managed IT service can benefit your business and boost productivity, contact us here.