When it comes to choosing the right IT service provider for your business, you
must first understand the various types of IT service providers available. As
technology evolves rapidly, IT providers have increasingly specialized their
services.
The IT market has evolved from small one-person operations offering what is
known as a break/fix model or blocks of hours to support a business’s IT needs.
While this is cost-effective for businesses on a tight budget, it often doesn’t offer
long-term benefits. Providers that still offer break/fix IT support may not
prioritize their customers’ best interests. This is because there’s no incentive to
manage the client’s IT proactively; they profit from the frequency of IT issues.
Conversely, Managed Service Providers (MSPs) adopt a proactive approach
with a fixed monthly cost. Regardless of the number of problems that arise,
MSPs address these within the agreed monthly fee. This model incentivizes
MSPs to reduce IT support needs by actively managing and monitoring the
client’s IT infrastructure.
Let’s examine the different types of providers and the advantages and
disadvantages of each:
Managed IT Service Provider (MSP)
Pros:
Pros:
- Access to a vast pool of technical knowledge with IT support engineers and
project-specific engineers on hand to manage your business’s IT needs. - MSPs generally charge a fixed monthly fee, ensuring predictable costs and
professional management of the network/infrastructure. - Many MSPs now prioritize cybersecurity when supporting businesses, often
outsourcing security-related activities to software solutions.
Cons:
- Typically, a contractual agreement of 12, 24, or 36 months is required, which
necessitates careful selection due to the commitment involved.
Cloud Services Provider (CSP)
Pros:
- CSPs are specialists in providing cloud services and focus exclusively on
cloud solutions for their clients.
Cons:
- Because CSPs concentrate solely on cloud services, they may not support
physical office IT infrastructure, and there might be gaps in cybersecurity
support, unlike MSPs that offer comprehensive services.
Managed Cyber Security Service Provider (MSSP)
Pros:
- Dedicated to securing your IT environment and cloud infrastructure, often
featuring a specialized security operations center, a resource that many CSPs
and MSPs may lack or outsource.
Cons:
- Primarily focused on security with limited knowledge in cloud and IT support services.
The type of provider you select will largely depend on your business’s size and
whether you have an existing internal IT department.
For small businesses with up to around 50 staff, an MSP is usually the first
choice, given the limited scope for an internal IT resource.
Larger businesses with an internal IT department may commonly partner with
MSPs, MSSPs, and CSPs for specialized services, a practice known as co-
managed IT services.
MSPs are the most prevalent service providers and often bridge the gap in what
CSPs and MSSPs offer. For example, if an MSP lacks a security operations center (SOC), this service might be outsourced to a third-party provider, ensuring clients receive the desired service through subcontracted solutions.
Navigating the type of provider you need shouldn’t be a challenge. Contact us
for assistance.
