When choosing a new IT provider, they will ask a series of questions to better understand your
business and help build a technical roadmap.
The first step is to understand your IT needs by assessing your current IT infrastructure.
This usually involves a series of questions posed to you to understand what is set up in the
business. Here’s a good example of the answers you should have ready, some of which you may
need to obtain from your current IT provider:
How many staff are in the organization, and how many of those staff have a device?
Commonly referred to as users, the first step is to understand the user count and how many devices need management. It’s not just laptops and desktops; you should also account for company mobile devices and tablets/iPads. IT providers often keep an asset register of all
devices managed within the organization, so ask to see this if one is available.
In addition to user devices, there’s also the topology of your network, how your IT systems are set up, what’s cloud-based, what’s local in the office, and what may be located elsewhere in a
private/public data center.
The network infrastructure and IT landscape are usually documented with a network map or something similar, so it’s worth asking for a copy of this as it will allow you to better understand what is being managed in your business.
Once you have an idea of the number of users, devices, network, and cloud infrastructure, you can then build a list of gaps you know exist and potential improvements.
There are two types of gaps commonly found: the gaps the business is aware of and the gaps that are unknown—this is where the true power of an outsourced IT provider comes in.
A fresh set of eyes looking at your IT and cybersecurity setup can spot gaps easily, but it’s much harder to see some of these gaps when you are working in the business daily. The old saying “can’t see the forest for the trees” applies here, especially when it comes to cybersecurity and technology, as it’s ever-changing.
Finally, you need to establish short-term and long-term goals when it comes to choosing a new IT
service provider.
The gaps and problem areas that you and your staff may have identified should be at the top of their priority list and can usually be broken down into short-term and long-term goals.
As part of engaging with a new provider, you have to be clear about the issues with the current provider and determine if these issues are genuinely due to the service provider or something that has manifested from within the business itself.
A classic example of this is underinvestment, as IT is often seen as a cost rather than something that can drive the business forward.
This underinvestment can go ignored, with the IT service provider regularly recommending solutions and changes to infrastructure that are overlooked. Ignore these recommendations for too long, and they start to accumulate into real problems within the business.
To be clear, you need to have a continuous improvement plan for your IT and cybersecurity
needs within the business to keep up with the changes in cyber risks and technology.
